FLEX Connect: Cloud Hotel Management Software, Module by Module

The Front Office module is the heart of FLEX Connect: reservations, guest profiles, room status and billing on one screen. As hotel front office software it takes a guest from booking to checkout, posts charges to the folio, processes checkout and runs the night audit. Desk staff work in the browser or on the mobile app (Android & iOS), with a live reservation chart and arrival, departure and stayover lists always close at hand.

• ✓Reservations, waitlist and guest management in one place
• ✓Room categories, rate types, room rates and day-by-day dynamic rates
• ✓Reservation chart and reservation forecast views
• ✓Guest billing, receive payments and process checkout
• ✓Shift opening/closing, day settlement and night audit processing
• ✓Arrival, departure and stayover lists with occupied/vacant rooms
• ✓Advance, final and due payment follow-up lists
• ✓Room status, room assignment and turndown from the desk
• ✓Registration card, confirmation letter and guest bill printing

FLEX Connect's Housekeeping module keeps room status honest between the floors and the front desk. This housekeeping management software for hotels assigns rooms to housekeepers, runs the daily round and turndown, flags rooms not serviced or out of service, and records discrepancies against front office status. Minibar checks, laundry dockets and the lost and found register post or record straight from the floor, including from the mobile app (Android & iOS).

• ✓Room assignment and the daily housekeeping round
• ✓Turndown, not-serviced and room discrepancy tracking
• ✓Out-of-service rooms and maintenance blocks
• ✓Minibar checks and laundry dockets posted as guest charges
• ✓Lost & found and missing & incident registers
• ✓Housekeeper setup, par stock and room status codes
• ✓Housekeeper productivity view across the team
• ✓Linen and supplies requisition, receive and consumption
• ✓Housekeeping bills, shift and day closing

The Restaurant module is a restaurant POS for hotels that is tied directly into FLEX Connect's front office and stores. Waiters take orders by table, the kitchen order ticket prints from the same order, and the bill can be settled at the counter or charged to a guest's room. Table and event bookings, shift closing and daily sales reports keep the outlet manager in control from the browser or the mobile app (Android & iOS).

• ✓Table setup and take orders by table
• ✓Kitchen order ticket (KOT) and order printing
• ✓Make bills and receive payments at the outlet
• ✓Business center view of bills and outstanding amounts
• ✓Shift opening/closing and day closing settlement
• ✓Book a table and book events from the outlet
• ✓Menu items by group, category and unit
• ✓Outlet requisition, receive, consumption and month closing
• ✓Sales, orders and statistics reports

Room Service in FLEX Connect runs in-room dining as its own outlet, with its own menu, cashier shift and stock. This hotel room service software takes an order for a room, raises the bill and settles it by payment or charge to the guest's account. Because it shares the guest list with the front office, the order taker always knows who is in the room, on desktop or the mobile app (Android & iOS).

• ✓Take in-room dining orders by room
• ✓Make bills and receive payments
• ✓Business center view of room service bills and dues
• ✓Separate room service menu by group and category
• ✓Shift opening/closing and day closing settlement
• ✓Requisition, receive, consumption and returns for the outlet
• ✓Damage item recording and month closing
• ✓Room service dashboard and reports suite

Hotels with a coffee shop, lounge or bar can run it as a separate outlet in FLEX Connect. This café and bar POS software has its own tables, menu, suppliers and cashier shift, so its takings and stock never mix with the main restaurant. Orders, bills, table and event bookings and day closing all work the same way as the other outlets, in the browser and on the mobile app (Android & iOS).

• ✓Table setup and order taking by table
• ✓Make bills, receive payments and charge to rooms
• ✓Own menu items, item groups and categories
• ✓Outlet-specific suppliers and supplier groups
• ✓Shift opening/closing and day closing settlement
• ✓Book a table and book events
• ✓Booking calendar and events calendar views
• ✓Outlet stock requisition, receive, consumption and month closing

Resorts rarely stop at one restaurant. FLEX Connect includes an additional outlet slot, typically used for a pool bar, beach kiosk or rooftop venue, and each property can name it to suit its own venue. As a multi-outlet POS for resorts it gives that outlet its own tables, menu, cashier shift, stock and reports, while bills can still be charged to a guest's room through the front office.

• ✓Extra outlet named to match your own venue
• ✓Table setup and order taking
• ✓Make bills, receive payments and post to rooms
• ✓Shift opening/closing and day closing settlement
• ✓Book a table and book events
• ✓Own item groups, categories and menu items
• ✓Outlet inventory requisition, receive, consumption and returns
• ✓Outlet dashboard and reports suite

FLEX Connect's Banquet & Events module handles functions from first enquiry to final bill. This banquet management software sets up halls, prepares quotations, books events and prints function sheets for the kitchen and service teams. An events calendar shows which halls are taken on which day, and event bills and payments flow into the same accounts as rooms and outlets, whether staff work at a desk or on the mobile app (Android & iOS).

• ✓Hall setup and banquet item menus
• ✓Event quotations and quotation register
• ✓Book events and view the events calendar
• ✓Function sheets and event documents for operations
• ✓Event bills, receive payments and business center
• ✓Events summary, event diary and hall usage reports
• ✓Shift opening/closing and day closing
• ✓Banquet stock requisition, receive and consumption

FLEX Connect's Spa & Salon module runs treatments as a proper revenue centre rather than a side counter. This spa and salon management software books appointments, shows them on an appointment chart, and bills the guest at the counter or to their room. Therapist reports, shift closing and its own stock of oils and products sit alongside, on the web and the mobile app (Android & iOS).

• ✓Appointments and an appointment chart
• ✓Treatment room setup for the spa
• ✓Treatment and product menu by group and category
• ✓Make bills and receive payments
• ✓Shift opening/closing and day closing settlement
• ✓Therapist report for treatments given
• ✓Spa stock requisition, receive, consumption and returns
• ✓Spa dashboard and report suite

Many hotels sell gym and pool memberships to local residents as well as guests. FLEX Connect's gym and health club management software keeps membership plans, member records and renewals in one place, with a list of members due to renew so none lapse unnoticed. Day passes and services are billed and paid at the club counter, with its own cashier shift, stock and reports, also available on the mobile app (Android & iOS).

• ✓Membership plans and member records
• ✓Register new members at the counter
• ✓Members due to renew list
• ✓Room and facility setup
• ✓Make bills and receive payments
• ✓Shift opening/closing and day closing
• ✓Club stock requisition, receive and consumption
• ✓Health club dashboard and reports suite

A hotel boutique or souvenir shop can sell through FLEX Connect instead of a separate till. This hotel gift shop POS raises bills, tracks what is still owed in the business center, and closes each cashier shift and trading day. The shop draws stock from the main store through requisitions and records consumption, returns and damage, so its stock sits in the same records as the rest of the property.

• ✓Make bills for shop sales
• ✓Business center view of bills and dues
• ✓Shift opening/closing and day closing settlement
• ✓Shop requisitions and item receive from store
• ✓Consumption, item return and damage recording
• ✓Monthly stock closing for the shop
• ✓Forecast and guest details view

FLEX Connect's Sales & Marketing module gives the reservations and sales team their own workspace, separate from the busy front desk. This hotel sales and marketing software manages room rates, market segments and business sources, takes express reservations and advance payments, and tracks every booking through to arrival. Production, booking pace and ADR, ARR and RevPAR reports show which segments and sources bring in revenue.

• ✓Reservations, express reservation and reservation waitlist
• ✓Room rates, rate types, dynamic rates and terms & conditions
• ✓Market segment and business source management
• ✓Receive advance payments against reservations
• ✓Reservation chart, forecast and productivity forecast views
• ✓Guest Relations Manager and arrival, departure, stayover lists
• ✓Advance, final and due payment follow-up
• ✓Booking pace, lead time and conversion reports
• ✓ADR, ARR and RevPAR by segment and source production

The FLEX Connect hotel booking engine puts a live booking form on your own website, so guests can book direct instead of through a third party. A WordPress plugin widget searches availability against the same rooms the front desk sells, holds the chosen rooms and confirms the booking with online payment. A guest portal then lets returning guests sign in to view their stays, bills and receipts.

• ✓Booking widget available as a WordPress plugin
• ✓Live availability search against front office inventory
• ✓Guests combine rooms, hold them, then confirm
• ✓Coupon codes applied at booking
• ✓Online payment through local and international payment gateways
• ✓Room categories marked for online sale with photographs
• ✓Guest portal sign-in with a one-time emailed code
• ✓Guests view stays, bills, payments and receipts
• ✓Guests can cancel a stay from the portal

The Customer Relations module is a hotel CRM software built into FLEX Connect for sales teams that chase corporate accounts, groups and travel agents. It records leads, contacts, accounts and deals, schedules fresh and repeat follow-ups, and shows each person their tasks for today. Email and WhatsApp messaging with lists and templates help the team keep in touch, from the browser or the mobile app (Android & iOS).

• ✓Leads, contacts, accounts and deals
• ✓Fresh and repeat follow-ups with follow-up logs
• ✓My Today view of a user's due work
• ✓Tasks with groups, labels and statuses
• ✓Email messages, email lists and templates
• ✓WhatsApp messages, lists and templates
• ✓Lead groups, regions, industries, sources and statuses
• ✓Transport, guide, team and flight details for groups
• ✓Events calendar, booking calendar and CRM dashboard

The Food Production module gives the kitchen its own workspace in FLEX Connect, focused today on hotel kitchen inventory management. Chefs raise requisitions to the main store, receive goods, record consumption, returns and damage, and close the kitchen's stock each month. The kitchen also works from the shared banquet quotations, table bookings and events calendar, so it knows what is coming before it arrives.

• ✓Kitchen requisitions to the main store
• ✓Item receive, consumption and item returns
• ✓Damage item recording and monthly stock closing
• ✓Banquet quotations shared with the kitchen
• ✓Table bookings, events and booking calendars
• ✓Forecast and guest details view

Hotels run on shift-based teams, and FLEX Connect's hotel HR and payroll software is built around that. Departments, sections, designations and shifts are set up once; employee records, transfers and letters follow. Attendance, leave requests and balances feed the monthly salary run, with increments and service charge distribution handled in the same place. Staff and managers can check leave and payslips on the mobile app (Android & iOS).

• ✓Employee records, transfers and departmental structure
• ✓Shifts, holiday calendar and leave types
• ✓Daily attendance and attendance sheet
• ✓Leave requests, approvals and leave balances
• ✓Salary setup, increments and monthly salary
• ✓Service charge distribution to staff
• ✓Offer, appointment, confirmation and promotion letters
• ✓Appraisal, disciplinary, termination and exit clearance letters
• ✓HR dashboard for the personnel team

Store & Inventory is where FLEX Connect controls what the property buys, holds and issues. This hotel inventory management software keeps item masters, units and suppliers, receives purchases, issues stock to departments against requisitions and records consumption, damage and purchase returns. Sub stores run their own receive and closing cycle, and supplier ledgers and item analysis show where money and stock are going, on desktop or the mobile app (Android & iOS).

• ✓Item groups, categories, units and item information
• ✓Suppliers and supplier groups with supplier ledgers
• ✓Purchase items, purchase returns and supplier payments
• ✓Department requisitions and item issue
• ✓Consumption and damage item recording
• ✓Sub store receive, consumption and returns
• ✓Monthly stock closing for main and sub stores
• ✓Advance item analysis view
• ✓Stock, itemised and statistics reports

FLEX Connect's Procurement module gives purchasing a clear, auditable trail. This hotel procurement software starts from a What to Buy list and requisitions, sends requests for quotation, records supplier quotations and builds comparative statements by item or by quotation. Approved purchase orders go out, supplier payments are recorded, and purchase order authorization sits with management in the Back Office, with approvals also possible from the mobile app (Android & iOS).

• ✓What to Buy list and purchase requisitions
• ✓Requests for quotation (RFQs) to suppliers
• ✓Supplier quotations entry and quotation reports
• ✓Comparative statements by item and by quotation
• ✓Purchase orders and PO authorization
• ✓Supplier payments and supplier ledgers
• ✓Supplier and item master setup
• ✓Procurement dashboard and reports suite

The Maintenance module gives the engineering team its own place in FLEX Connect, centred for now on spare parts and supplies. This hotel maintenance software lets engineers requisition parts from the main store, receive them, record consumption, returns and damage, and close their stock each month. Rooms taken out for repair are blocked through Housekeeping's out-of-service and maintenance block screens.

• ✓Engineering requisitions to the main store
• ✓Item receive and consumption of parts
• ✓Item returns and damage recording
• ✓Monthly stock closing for engineering
• ✓Events calendar and forecast view
• ✓Task management for the team

Accounts & Finance brings the property's books into FLEX Connect, alongside the sales that feed them. This hotel accounting software keeps a chart of accounts, ledgers, cost centers and voucher types, and produces the day book, trial balance, profit and loss account and balance sheet on demand. Bank reconciliation, depreciation, month closing and financial year closing complete the cycle, and accountants can check figures on the mobile app (Android & iOS).

• ✓Chart of accounts, groups, ledgers and voucher types
• ✓Cost categories and cost centers
• ✓Voucher entry and opening entries
• ✓Day book, account book and account statements
• ✓Trial balance, profit & loss and balance sheet
• ✓Cash/funds flow, receipts & payments and ratio analysis
• ✓Bank reconciliation and budget planning
• ✓Depreciation setup and run
• ✓Month closing and financial year closing

The Revenue & Budget module lets owners and general managers set targets in FLEX Connect and measure the property against them. This hotel budgeting software organises budget lines into groups and categories, records revenue and expense budgets, and compares revenue actually earned with what was planned. Budget figures can be reviewed on the mobile app (Android & iOS), so the numbers are close at hand in management meetings.

• ✓Budget groups, categories and budget lines
• ✓Revenue budget entry by budget line
• ✓Expense budget entry by budget line
• ✓Revenue & budget variance view
• ✓Budget variance report for management review
• ✓Department requisition, receive and consumption

Back Office & Night Audit is the control room of FLEX Connect. Here the property sets up users and privileges, outlets, payment types, taxes and printers, and configures the booking engine and payment gateway. As hotel night audit software it supports daily sales and settlement review, auditor approvals of sales, collections and purchases, city ledger and receivables follow-up, and change tracking, with key screens also on the mobile app (Android & iOS).

• ✓Users, user groups, group and user privileges
• ✓Night audit settings and settlement details
• ✓Auditor approval of sales, receipts, purchases and payments
• ✓City ledger, accounts receivable and aging
• ✓Daily sales & settlement and audit trail
• ✓Standard hotel KPIs and market segment statistics
• ✓Data, change and voucher trackers
• ✓Service outlets, payment banks, card commission and forex rates
• ✓Booking engine, payment gateway and database backup settings

Most FLEX Connect modules open on their own dashboard, and a shared Report Suite lists the reports each department prints. This hotel reporting software covers occupancy, revenue, reservations, outlet sales, stores and accounts, with a preview before printing. Managers get daily figures such as the manager flash and night audit summary, while dashboards for most departments are also available on the mobile app (Android & iOS).

• ✓Dashboards for most modules
• ✓Report Suite with preview and print
• ✓Manager flash, hotel position and night audit summary
• ✓Daily occupancy, room occupancy and guest forecast
• ✓ADR, ARR and RevPAR by segment
• ✓Outlet sales, collection and settlement statements
• ✓Tax, police and no-show guest reports
• ✓Trial balance, profit & loss and balance sheet
• ✓Store stock, supplier ledger and statistics reports