Question 1

What does FLEX InfoTech Limited do?

Accepted Answer

FLEX InfoTech Limited is an ICT solution provider from Bangladesh, established in 2012. We work in software development, web solutions, software outsourcing, consultancy, multimedia, and maintenance & support — and we build our own products: FLEX PMS for hotels, FLEX ERP, and FLEX CRM.

Question 2

Where are you based?

Accepted Answer

Our head office is in Mirpur, Dhaka, Bangladesh. We also have offices in Thimphu, Bhutan and Vancouver, Canada.

Question 3

Who do you work with?

Accepted Answer

Hotels, resorts, guest houses, cafés and travel agencies — mainly in Bhutan and Bangladesh — as well as corporate clients for accounting, payroll and ERP software. We have delivered solutions for more than 130 hotels and resorts, along with guest houses, cafés and travel agencies.

Question 4

What does FLEX stand for?

Accepted Answer

Flexibility, Logistics, Expertise and eXcelerate: flexible and customizable technology services, streamlined operations, deep technology expertise, and a commitment to accelerating our clients’ growth.

Question 5

What products do you offer?

Accepted Answer

FLEX PMS — a property management system for hotels, resorts, guest houses and restaurants; FLEX ERP — enterprise resource planning for denim and textile manufacturing; FLEX CRM — customer relationship management; and Flex Consultancy — hotel development consultancy for independent hotel owners.

Question 6

Does FLEX PMS work without internet?

Accepted Answer

Yes. FLEX PMS is offered as a cloud-based system, and also as a desktop/LAN version that does not depend on the internet. Remote access is available through a global IP.

Question 7

Which modules does FLEX PMS include?

Accepted Answer

Modules include sales & marketing, front office, restaurant & bar POS, housekeeping, procurement, store & inventory, banquet & events, food production, spa & salon, human resources, CRM, revenue & budget, gym & health club, café, accounts and back office.

Question 8

What can FLEX PMS integrate with?

Accepted Answer

Third-party integrations include Tally, RRCO (Bhutan tax), biometric devices, hotspot, PABX, channel manager, smart locks and payment gateways.

Question 9

Can I see a demo?

Accepted Answer

Yes. You can request a free demo of FLEX PMS, FLEX ERP or FLEX CRM through our contact page.

Question 10

How do we get started?

Accepted Answer

Contact us with a short description of what you need. A domain expert will discuss your goals and recommend an approach. New clients can also get a free prototype.

Question 11

How do you run projects?

Accepted Answer

We follow full-cycle development — requirements, architecture, coding, testing and maintenance — using Agile methodologies (Scrum). A dedicated project management team and a dedicated QA department oversee each project.

Question 12

Which technologies do you use?

Accepted Answer

Our hotel software is built on .NET. Our outsourcing work covers custom development in Java, ASP.NET, PHP and other open-source platforms, and our mobile work uses Microsoft and J2EE technology.

Question 13

Can you customize software for us?

Accepted Answer

Yes. Our products are customizable, and we also build custom software, websites and mobile applications around your requirements.

Question 14

What support do you provide?

Accepted Answer

We guarantee 24/7 after-sales service support, and our training and support team helps your staff use the system. Because our software is locally developed, support comes from the team that built it.

Question 15

Are upgrades included?

Accepted Answer

FLEX PMS clients receive free upgrades.

Question 16

How can I contact you?

Accepted Answer

Email info@flexinfosys.com, call our hotline on +880 1896 005950 or +880 1678 038773, or message us on WhatsApp at +880 1896 005950. Office hours are 09:00am – 6:00pm (Bangladesh time).

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